You have scheduled your Level Test but something went wrong and you could not take it. We are sorry for the inconvenience. In this article we mention reasons test participants sometimes cannot successfully take their English Level Test with a teacher. We also explain what to do next.

If you encounter a technical problem - something does not work as expected on my.spotonlearning.eu or EnglishCentral (web or app) - we recommend to first read our troubleshooting tips and try what is suggested. If this does not work or you need immedate assistance it helps alot if you collect some info that can help the Spot On Learning support or technical team understand and resolve the issue.

If you are experiencing technical problem our advice is to first take some troubleshooting steps that very often help. These steps are described in the article 'How do I solve technical issues?'. If troubleshooting has not worked you can contact support at Spot On Learning. To look into the issue and help you solve it we need some information.

It is good to occasionally clear your browser's cache & cookies. Clearing your cache and deleting cookies may also help if you are experiencing a technical problem. See below for more instructions.

We are sorry to hear that you have experienced a problem when submitting your test or lesson results.

The error message ‘Error 409 - token required’ normally appears when you want to submit answers to a test or lesson but have been logged out of the site automatically, after being inactive for an extended period.