I have a technical problem, something on the website or app does not work. What to do?

Doing these things solve many technical issues

There are many ways to solve technical problems, i.e., troubleshoot. Most of them will work on different websites and in different situations. This list provides the most common ways to find workarounds:

• Try refreshing the page in your browser (look for the refresh icon* in your browser, better even to click it twice)
• Try logging out and logging back in (on my.spotonlearning.eu, englishcentral.com or in the EnglishCentral mobile app)
• Try clearing your cache and/or cookies (if you do not know how to do it, see instructions for clearing cache and cookies for popular browsers here)
• Try using a different browser and/or device
• If you have a problem with the EnglishCentral website try the EnglishCentral app on a mobile device (or the other way around if you are encountering a problem in the EnglishCentral mobile app: use a browser to go to the EnglishCentral.com website, using the same login details)

Next steps to take if you have tried the above

If none of the above helps, you can contact support@spotonlearning.nl for more help. It helps if you can provide the Spot On Learning Support Team with information about details of the problem, a screenshot or screen recording, some info about yourself (your email address) and the device and software you use.

Help us by providing information to understand and solve the problem

In the FAQ article linked below 'What to do if I have a technical issue and my own troubleshooting did not help?' you can read what information you can (or NEED TO) provide to help our team understand and solve technical problems.

*Picture below: the refresh or reload page icon