There was a problem with my English Level Test and I could not take it. What to do next?

Below are some issues that can prevent a Spot On Learning participant from successfully completing a scheduled English Level Test with a teacher. We also provide options for next steps if this has happened to you.

You can also choose to go to this 'Missed Level Test' form. If you provide us with information by answering the questions of the form we will be able to look into the issue and get back to you.

You were not available at the scheduled time or did not have a working internet connection

No worries. You can reschedule the test on EnglishCentral in exactly the same way you have scheduled it the first time. A link to the FAQ article where we explain how to schedule a Level Test is below.

Logging in to EnglishCentral did not work

This does not happen often because we provide our participants with login details. They have normally already been used to schedule the test. Please contact the Spot On Learning support team (chat, mail, whatsapp) and explain what (exactly) happened (error message?). A screenshot can help us find out what is wrong. You will receive instructions that will hopefully solve the issue fast.

At the scheduled time the 'Start your Lesson' button on EnglishCentral was not clickable (it was not bright red but 'greyed' out)

This is usually a problem with the time zone settings. We see this issue happening when participants use an internet browser on their computer or mobile device, and have travelled to different time zones with their device. If possible please download the EnglishCentral app for Android or iOS/iPhone/iPad, and reschedule and take the test using the app.

On EnglishCentral, after having clicked the 'Start your Lesson'  button, the teacher did not join you in the virtual classroom

It can happen that a teacher is a few minutes late. Please contact the Spot On Learning support team (chat, mail, whatsapp) and explain what happened. Please let us know the time you first entered EnglishCentral and the time you gave up and logged out of EnglishCentral or turned off your app/browser/device. We will contact our colleagues at EnglishCentral to find out what went wrong. Please also reschedule your test. If this is not possible, let the Spot On Learning support team know about this so they can fix it a.s.a.p.

Other issues

If you ran into other issues at the time of your scheduled test and could not take it successfully, contact the Spot On Learning support team (chat, email, whatsapp) and provide as many details as you can about what exactly happened. We are sorry for the inconvenience and will get back to you as soon as possible.