Why am I asked to pay on EnglishCentral?

Access you should have

If you are enrolled in an English course on my.spotonlearning.eu, you should automatically have the Academic Premium seat on englishcentral.com. This type of access allows you to watch videos, learn words, speak lines, and quiz materials for free.

However, sometimes it happens that our participants see messages asking for a payment. This can happen due to several reasons. Important to note, you should not pay for anything yourself! Your (potential) employer pays for your testing and/or courses.

What can go wrong?

The most common reason why our participants see the message like the one above is when they are using an account which we at Spot On Learning did not create for them. Did you login with one of the automatic options below?

• Google
• Facebook
• Microsoft
• Apple

Then this may be the root of the problem. To make sure you are using the correct englishcentral.com account, please always login with the same credentials you use for my.spotonlearning.eu. Are you not sure what those are? Then check this FAQ.

What if the account I use on EnglishCentral is the correct one?

If you are sure you are using the same login details on englishcentral.com and my.spotonlearning.eu and you still see the message asking for a payment, please chat or email Spot On Learning's support team. By looking into your case, we will be able to see what went wrong and why you are asked to pay.

What are other reasons to see the payment message?

Other cases when you may see the message asking for a payment:

• You have completed your tests but you were not enrolled in a course (yet)
• Your scorecard on my.spotonlearning.eu is "Paused"
• You are no longer working for the company
• You encountered a bug

Since you cannot resolve the issues abovementioned yourself, it is best if you contact Spot On Learning to do it.