I cannot login on my.spotonlearning.eu

What do I need to do when I cannot enter my Spot On Learning account?

We are sorry to hear you are experiencing problems. We are going to help you and fix whatever needs to be fixed as soon as possible. There are a few things you can do to check if you can resolve the issue. 

Seeing a 'this password is not valid' notification on my.spotonlearning.eu?

  1. Try to type in the password manually (in case you copied it from our invitation email), sometimes when copying it you accidentally also copy an extra space
  2. In case you still see the same sign: use the chatbox or email support@spotonlearning.nl. Attaching a screenshot always helps in resolving your issue. We'll try to reset your password as soon as possible.

Seeing this notification: 'Processing failed, the session has expired. Close the window, and please try again.'?

  1. Close the window, and please try again (using Chrome as a browser can also help) 
  2. Check if you can log in on other devices (laptop, mobile phone, desktop). You can also send us an email or chat message asking if we can repeat the same error. In case we cannot repeat the error on our end, we might have to look into other ways to resolve the issue.

My question is not in here

Apologies for that! Please contact us right away so we can help you. In order to help you, we need some extra information from you. 

  • Please provide us with your name and email address.
  • Which device you were using when the error appeared (mobile phone, desktop or laptop computer).
  • What kind of operating system your device uses (IOS for iPhone or iPad/Android for smartphone or tablet/Windows/macOS and version for Apple computer etc.) and what version.
  • Which browser were you using.
  • Please send us a screenshot if possible.
  • Please understand that our support staff will always first try to reproduce the problem you are experiencing. Anything you can think of that helps us do that is great!

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