What can I do if I have not received an invitation by email from Spot On Learning?
After a training coordinator adds you to the system, we register your account and invite you to start the program. Are you expecting an email from us but it is still not there? Then read this FAQ for more information.
There can be several reasons why you have not received the invitation email yet:
- We are finalizing your registration. Our office is located in Amsterdam, the Netherlands, which means that we may be in a different time zone. Processing enrollments can take longer outside office hours in the CET or CEST time for different reasons.
- The invitation ended up in your spam. Please check your spam folder. Please also add support@spotonlearning.nl to your contact list or address book to ensure you receive the email (next time). Follow the links below to find out how you can add a contact to some popular email apps:
In case you are not sure what to do, you can always chat, send a WhatsApp message or email us.
Related info...
Are there rules for taking tests? What is test self-completion? Why do I need a camera for a test with a tutor?
At Spot On Learning we work hard to provide quality testing. One important aspect of this is the results' accuracy in reflecting the participant’s English level.
What do I need to do if I cannot log in on my.spotonlearning.eu?
You may not be able to log in to your account on my.spotonlearning.eu for a couple reasons. However, often you will be able to solve the problems yourself. Read more information below to see what can prevent you from logging in to your my.spotonlearning.eu account and how to fix it.
Where and when can I find my Level Test (LT) result?
We will upload your Level Test result after you take the test and we do the quality and consistency checks. Usually, it does take around 3 working days to do this. We will email you once we have uploaded your results to your my.spotonlearning.eu account.
Need support?
- Mail us at support@spotonlearning.nl
- Use chat/mail to contact us
- Check the FAQ's
About us
Spot On Learning helps international organisations with international crews and teams learn faster.