Overview of information for our client's supporting network

Information, explanation, guides for all involved
At Spot On Learning we work in an international network to deliver our products and services. We often work with our clients' HR, crewing and other departments, with (crewing) agents and other HR intermediaries and with a network of teachers. We provide these and other partners with a lot of information. In this article an overview of information we have available for different key players in the supporting network.

Training coordinators

Training coordinators are often professionals at

  • HR or crewing departments
  • manning and recruitment agencies.

They are people close to the international crews and teams that learn with us. Normally the coordinators provide Spot On Learning with information about who will be enrolled in the learning programs. Often they help inform the participants about the 'why' of the program, and see to it that they are invited by Spot On Learning and get started a.s.a.p.. The why is very important. The reason is often straight forward: the principle requires or it is required by law or (international) regulations. It is important that it is clear that the learning program leads to a specific learning goal that is often compulsary and beneficial to all involved.

Training coordinators want to be informed about progress participants make and their learning results. At Spot On Learning we provide them with 'client access' to our systems in order to monitor progress and see results of all participants in their team.

Most important tasks of the coordinator:

  1. Provide information about who should follow an online learning program and what the required level for each participant is (based on requirements of the principal or employer). For languages that is normally: what is the required CEFR level for each participant?
  2. Make sure that it is clear for participants why they are expected to enroll and that Spot On Learning is working on behalf of the principal; this will help motivate the participants to start learning, stay up to speed and finish the programs.
  3. The coordinator has access to schedules of participants, so he (or she) knows when people are available and have time to work on their learning program for a set period (for most programs 6 - 12 weeks but this can be different per program and can be customized if necessary).
  4. Inform the support desk at Spot On Learning if changes in a participant's schedule make that he or she is unexpectedly not available to learn for some time. Help manage exceptions: when participants are 'not on target'' action is necessary.
  5. He er she processes information about learning results and can file relevant reports, results and certificates.

We have more detailed information available about the role of coordinators and how we can work together effectively and efficiently. If you want to know more, please contact Spot On Learning's support desk.

The principal

The principal is where it often all starts when it comes to learning. In our current practice the principal can for instance be a head of a crewing department, or another operational professional working for shipmanagement company, an offshore company or an international construction or high-tech company. The principal's rol can also be 'delegated' to a recruitment agency of another intermediary company. These are roles the principal often plays in our online learning programs:

  1. The principal is the organisation, department or person that sets requirements and standards for the workers they choose to work with. For instance, one of our large clients wants officers working on board of their ships to have at least a CEFR level of C1 for English. CEFR is an international standard for the mastery of a second language. 
  2. It is often important that he explains the why of certain requirements, in order to motivate the professionals working for principal's organisation (or aspiring to work for that organisation) to align their personal development targets with the standards set by the organisation.
  3. He decides on the budgets available for the learning programs and who should contribute to them.
  4. He decides about necessary learning facilities, time that is to be reserved for learning and efforts to be made by all involved.

We have descriptions available on the role of the principal. If you want to know more, please contact Spot On Learning's support desk.

Information for teachers

Often we work with international teachers that provide coaching and extra help. We have a growing network of English teachers in maritime hotspots, for instance, like in Kaliningrad and Manila. They use online material on my.spotonlearning.eu to work efficiently and to be able to measure progress and results. Teaching material is chosen and developed in close cooperation with our network of teachers and clients. The material is developed to be very relevant for the industry and working environment of our participants (in the maritime industry and working on board certain ships, for example).

The most important role of a supporting local teacher is that he/she:

  1. helps decide which participants can use (or maybe urgently need) some extra personal support in order for them to learn fast enough and reach the required level;
  2. helps find the mix of learning interventions, the methods and content we choose, to reach maximum effect when added to the 'self-service' courses, apps, tools we already offer to all participants;
  3. help customize the programs and adapt them to the exact needs of our clients and circumstances the participants work in.

We have descriptions available of the role of different types of teachers and coaches we work with. If you want to know more, please contact Spot On Learning's support desk.

Building supporting networks for the crew and team members that do the learning

We have a lot of online material to explain how Spot On Learning builds supporting networks around the professionals that learn online with us, together with our clients and agencies they work with. That material explains in detail what all involved can do to add to the success of international crew and team members that do the online learning.

Some examples of materials we use often:

  • Screen recordings; short videos showing you exactly how to login, where to click, where to look when working with my.spotonlearning.eu, EnglishCentral or other platforms, tools, applications that are used regularly in our learning programmers for international teams and crews.
  • Annotated screenshots.
  • Checklists.


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